Every Chair Tells a Story.

Welcome to our WOW Stories, where restaurants that have partnered with us share how a single seat, occupied by our trained Mystery Guest, revealed actionable insights to elevate service, boost loyalty, and create unforgettable guest experiences. 

  • "Working with WOW Metrics completely transformed the way we view our guest experience. The mystery evaluations helped us identify blind spots and implement small but powerful changes that boosted our customer satisfaction scores in just a few months."

    -CEO, Lebanese Cuisine, Guatemala-

  • "WOW Metrics gave us a fresh perspective on our business. Their detailed insights and action plans allowed our team to improve consistency in service and elevate the overall dining experience for our guests."

    -Chef, Mexican Restaurant, Chicago, USA-

  • “We can attest that the results shared have been of great value in improving our operations, helping us identify bottlenecks and areas for improvement where we’ve found great opportunities for change. WOW Metrics’ service has been professional, punctual, honest, and reliable.”

    -Operations Manager, Latin America’s 50 Best Restaurants Winner, Guatemala.-